Privacy Policy

1. Who we are

Rank & Rated is a division of Premier Business Systems LLC, a Georgia limited liability company. This policy explains what we collect, why, and what you can do about it.

This policy covers get.rankandrated.com, rankandrated.com, orders.rankandrated.com, and the services we deliver.

2. Information we collect

From website visitors

Pages visited, referring source, device and browser type, approximate location from IP address, and advertising identifiers. Collected through cookies and similar technologies.

When you request information or start checkout

Name, business name, email address, phone number, and anything else you type into a form.

When you become a customer

Billing information (processed by Stripe, we do not store full card numbers), business address, legal business name, Employer Identification Number and supporting IRS documentation, business phone, hours, service areas, logo and brand files, photographs, domain and hosting details, Google Business Profile access, and the business details in your onboarding form.

Two of these are collected for a single purpose and then deleted. Your EIN documentation is used only to register you for A2P text messaging and is deleted once that registration is approved. Any login credentials you give us are used only to complete your setup and are deleted once setup is done. See Section 8.

Data you provide about other people

If you upload a customer or contact list, that list contains personal information about third parties. See Section 6.

Generated in the course of service

Call records and recordings, text message content, email engagement, form submissions, appointment bookings, and system usage.

3. Why we use it

• To deliver the services you purchased
• To build, configure, and maintain your website, profile, and automations
• To register your business for A2P text messaging with carriers
• To bill you and process payments
• To communicate with you about your account
• To market our services to prospects
• To measure and improve advertising
• To detect fraud and comply with law

4. Advertising and tracking

We advertise on Meta (Facebook and Instagram) and use the Meta pixel and Conversion API. This means we send Meta information about actions taken on our site, including form submissions and purchases, so we can measure and target our advertising. That data may include hashed identifiers such as email address.

We also use analytics tools to understand site performance.

You can opt out of interest-based advertising through your Meta ad settings, your device settings, or the Digital Advertising Alliance opt-out tools.

5. Who we share it with

We do not sell your personal information for money.

We share information with service providers who help us operate, including:

We may also disclose information when required by law, to protect our rights, or in connection with a merger or sale of the business.

Some sharing for advertising purposes may be considered "sharing" or "selling" under certain state privacy laws even though no money changes hands. See Section 9.

6. Data you give us about your customers

When you upload a contact list or when our system handles your customers' calls, texts, and bookings, we process personal information belonging to people who are not our customers.

For that information, you are the controller and we are the processor. We use it only to provide services to you and on your instructions. We do not use your customers' information to market our own services.

You are responsible for having a lawful basis to collect and share that information, and for providing your own customers with a privacy notice.

If you need a data processing agreement, contact us.

7. Text messages and calls

Our systems send and receive text messages and place and receive calls on behalf of our customers.

If you receive a text from a business using our system, that business is the sender. Reply STOP to opt out or HELP for help. Opt-outs are honored automatically and immediately.

Calls may be recorded for quality and training. Where recording requires consent, notice is provided at the start of the call.

We do not sell phone numbers, and mobile opt-in data is never shared with third parties for their own marketing.

8. Security and retention

We use commercially reasonable safeguards to protect information, including access controls and encryption in transit.

No system is perfectly secure. If a breach affects your information we will notify you as required by law.

We delete sensitive information as soon as it has served its purpose. Specifically:

• EIN and IRS documentation are collected only to register your business for A2P text messaging with mobile carriers. Once your A2P registration is approved, we delete the EIN documentation and supporting files from our systems.
• Login credentials you provide for your domain, hosting, or other accounts are used only to complete your setup. Once setup is complete, we delete them.

We do not retain either category longer than necessary to complete the task it was collected for.

Other information is kept as long as needed to provide services and meet legal, tax, and accounting obligations. After termination we retain what we are legally required to keep and delete or anonymize the rest within a reasonable period.

9. Your privacy rights

Depending on where you live you may have the right to:

• Know what personal information we hold about you
• Request a copy of it
• Correct inaccurate information
• Request deletion
• Opt out of targeted advertising and of the sale or sharing of your information
• Not be discriminated against for exercising these rights

California residents have these rights under the CCPA as amended by the CPRA. Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with comprehensive privacy laws have similar rights.

To exercise any right, email hello@rankandrated.com with the subject line "Privacy Request." We will verify your identity before responding and will respond within the timeframe your state requires.

You may designate an authorized agent to make a request on your behalf.

To opt out of targeted advertising, email us or use the opt-out mechanisms described in Section 4.

10. Cookies

We use cookies that are strictly necessary for the site to function, plus analytics and advertising cookies. You can control cookies through your browser settings. Blocking necessary cookies may break parts of the site.

11. Children

Our services are for businesses. We do not knowingly collect information from anyone under 18. If we learn we have, we delete it.

12. Changes

We may update this policy. The "last updated" date at the top reflects the most recent version. Material changes will be communicated by email to active customers.

13. Contact

Premier Business Systems LLC, dba Rank & Rated
1970 Main Street East, Snellville GA 30078
hello@rankandrated.com
(404) 383-4657