Terms of Service

1. Who you are contracting with

These Terms of Service govern your use of the Local Customer Growth System and related services provided by Premier Business Systems LLC, a Georgia limited liability company doing business as Rank & Rated ("Rank & Rated," "we," "us"). "You" means the business purchasing the service.

By purchasing or using our services you agree to these terms.

2. What we provide

The Local Customer Growth System includes:

• A custom website built for your business
• Local SEO foundation work, including creating or auditing your Google Business Profile
• An AI booking engine covering inbound call handling, missed-call text back, automated follow-up, and calendar booking

Optional add-ons available at additional cost: the Reputation Engine, the Google Maps Growth System, and the 90-Day Customer Growth Blueprint.

We may improve, change, or substitute the specific tools and platforms used to deliver these services, provided the substance of what you receive is not reduced.

3. Subscription and billing

The Local Customer Growth System is $297 per month. Billing begins on the date you sign up and recurs monthly on that date until cancelled.

This is an automatically renewing subscription. Your payment method will be charged every month without further action by you until you cancel. There is no contract term and no minimum commitment.

Add-on services bill separately at their stated rates and renew on the same terms.

Payments are processed by Stripe. We do not store your full card details.

If a payment fails we may retry it and may suspend services until payment is resolved. Accounts more than 15 days past due may be terminated.

4. 14-day money back guarantee

Within 14 days of your original signup date you may request a full refund of amounts paid, for any reason, by emailing hello@rankandrated.com. We will not require an explanation.

This is a satisfaction guarantee, not a performance or results guarantee. It exists so you can evaluate the quality of our work, not the revenue it produces.

If you request a refund within the 14-day window, work stops and any assets created remain the property of Rank & Rated. See Section 6.

The guarantee applies once per customer and to your first 14 days only. It does not apply to add-on purchases made after the initial 14-day window.

5. Cancellation

You may cancel at any time by emailing hello@rankandrated.com. Cancellation takes effect at the end of your current billing period. We do not prorate partial months.

We may cancel your account with 30 days written notice, or immediately for non-payment or breach of these terms.

6. Who owns what

If you remain a customer past your first 14 days and later cancel: you keep the website we built, your domain, your Google Business Profile, your customer data, and your leads. We will provide reasonable assistance transferring access.

If you request a refund inside the first 14 days: the engagement ends, and any website, configuration, or assets created remain our property. You keep anything you owned before you engaged us, including your domain and your Google Business Profile.

You always own your own business data, your customer information, your domain, and your Google Business Profile.

We retain ownership of our underlying templates, systems, automation frameworks, prompts, and processes. Nothing in these terms grants you a license to resell or redistribute those.

7. What we need from you

To deliver on the 14-day build timeline we need:

• A completed onboarding form
• Manager access to your Google Business Profile, if you have one
• Access sufficient to point or configure your domain
• Timely responses to questions during the build

The 14-day build period begins when we receive your completed onboarding information, not on your signup date. Delays caused by missing information, missing access, or slow responses extend the timeline accordingly.

If we fail to deliver a working system within 14 days of receiving complete information, and the delay is ours, we will continue working at no additional charge until it is complete.

8. Text messaging and email

Our services send SMS and email to your customers and prospects on your behalf.

You are responsible for ensuring you have the legal right to contact the people you ask us to contact. This includes obtaining any consent required under the Telephone Consumer Protection Act, applicable state telemarketing laws, and CAN-SPAM.

You confirm that any contact list you upload was collected lawfully and that those individuals have consented to receive communications from your business.

All messaging we send on your behalf will include required opt-out language. Opt-outs will be honored automatically.

Text message registration under A2P 10DLC requires accurate business information, including your legal business name and EIN. Providing false information may result in your messaging being blocked by carriers, which is outside our control.

9. No guarantee of results

We do not guarantee any specific ranking, traffic level, lead volume, call volume, booking count, or revenue outcome.

Search rankings are determined by Google and are subject to algorithm changes outside anyone's control. Local SEO typically takes 90 to 180 days to show meaningful movement. Any timeframes we discuss are estimates based on typical outcomes, not promises.

Anyone guaranteeing a specific Google ranking is not being straight with you, and we will not do it.

10. Third-party services

Our services depend on third-party platforms including but not limited to GoHighLevel, Stripe, Twilio, Google, and Meta. Your use of the system is also subject to those providers' terms.

We are not responsible for outages, policy changes, price changes, account suspensions, or discontinuations by those providers. If a provider becomes unavailable we will make reasonable efforts to substitute an equivalent.

Certain usage-based costs, including SMS, email, phone, and AI usage, may be billed to you at our published rates through your account wallet. These are separate from your $297 subscription.

11. Acceptable use

You may not use our services to send unlawful, deceptive, harassing, or unsolicited communications, to promote illegal goods or services, or in any way that violates carrier or platform policy.

We may suspend or terminate immediately, without refund, for violations of this section.

12. Confidentiality

Each party will protect the other's non-public business information and use it only to perform under these terms.

13. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these terms or our services is limited to the amount you paid us in the three months preceding the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business, or lost data.

Our services are provided "as is" without warranties of any kind, express or implied, except as expressly stated in these terms.

14. Indemnification

You agree to indemnify and hold us harmless from claims arising out of: content or data you provide, contact lists you upload, your compliance or non-compliance with messaging and privacy laws, your business operations, and your use of the system in violation of these terms.

15. Governing law and disputes

These terms are governed by the laws of the State of Georgia, without regard to conflict of law rules.

Any dispute will first be addressed through good-faith negotiation. If unresolved after 30 days, the parties agree to binding arbitration in Gwinnett County, Georgia, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court to protect intellectual property.

16. Changes to these terms

We may update these terms. Material changes will be communicated by email at least 14 days before taking effect. Continuing to use the service after that date constitutes acceptance.

17. Contact

Premier Business Systems LLC, dba Rank & Rated
1970 Main Street East, Snellville GA 30078
hello@rankandrated.com
(404) 383-4657